SofTec Solutions is committed to quality education
for our clients and our consultants. Good training and support documentation
will allow end users to become comfortable with the changes and
the new applications, which will ultimately lead to the success
of the project.
Project Team Training
It is essential that the Project Team understand all of the capabilities
of the applications at the outset of the Analysis and Design Phase
to ensure that they take advantage of the full functionality of
the system. For an Oracle Applications implementation, SofTec
recommends that the key users attend classes offered by Oracle
Education.
End User Training
For end user training, SofTec recommends developing custom, role-based
training. Role-based training offers several advantages including:
Participants in training classes should be able
to add value immediately after training. We strive to make the
training as interactive as possible to address the needs of the
adult learner and promote a progressive learning environment.
The application of this approach to your project is discussed
in detail in the following sections.
Curriculum Development
SofTec proposes to work with you to design training curriculums
and develop training documentation and other training/reference
materials to support your implementation. This plan will be used
to develop and deliver training to end users on the new applications.
We consider the following steps to be critical
to the successful development of an effective training curriculum:
Needs/Performance Analysis
SofTec would work with you to identify the types of users and
topics to be covered in each of the classes. In our analysis,
we prioritize the topics based on your specific business requirements
as well as the depth of knowledge required for a specific topic.
Creation and Design
SofTec uses an iterative approach to create and design a curriculum.
Throughout the creation process, we would follow up with your
key users to validate the direction of the design, and to “test”
some of the activities or presentations. These checkpoints are
an opportunity for the project team to provide input to the content,
and generate buy-in and momentum around the training initiative.
Rollout and Delivery
The pilot of the course is held. The curriculum can be changed
on the fly based on feedback. Some delivery methods we could use
include:
Interactive presentations: a variation
of the traditional lecture format, we incorporate specific activities
into the presentation to make it more interactive and increase
retention.
Case studies: use of case studies
that are real and directly applicable to the learners. Provides
historical context and an experience to which they can map their
learning.
Our staff is trained to:
- Encourage
the group to share their experiences.
-
Customize their training approach based on their assessment
of the group’s learning styles
- Make
changes to the curriculum as necessary to encourage optimal
learning
Assessment and Monitoring
SofTec uses several tools to assess the effectiveness of a training
class including:
Pre and Post Skills Assessment.
Participants evaluate themselves before and after the course to
rate progression of learning and the effectiveness of the course.
Course Feedback. Participants provide
feedback on the course and the instructor.
Based on this feedback, changes can be incorporated
into the classes. Thus, the classes are constantly evolving to
meet the needs of the end users to fulfill your requirements.
Course Curriculum Structure
SofTec would work closely with your project team to create a matrix
structure of courses around different functional roles. SofTec
can leverage our training expertise, including our understanding
of differing learning styles, to develop a comprehensive structure
and agenda for each course that will enable class participants
to achieve the appropriate level of learning for each module.
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